Helpdesk
Odoo Helpdesk - For great customer service
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Awesome user interface
Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
| Website Form | Live Chat | |
| New incoming emails create tickets automatically. | Qualify your customers queries with a customizable website form. | Use the Live Chat plugin on your website to instantly engage visitors. |
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Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Odoo Helpdesk is optimized for your team's productivity:
- Create your SLA rules and let Odoo take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts into a live discussion.
- Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.
Allow customers to close their tickets
Grant autonomy. Improve productivity.
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.